Terms of Service
Last Updated: 2/27/2025
Tono Energy LLC ("Tono Energy," "we," "our," or "us") values your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with applicable laws and regulations, including those in Utah and other relevant jurisdictions.
1. Information We Collect
Tono Energy provides solar energy solutions, installation services, and related consulting. By engaging with our services, you acknowledge that:
• All consultations, estimates, and project timelines are subject to change based on external factors, including weather conditions, permitting requirements, and supply chain constraints.
• Any agreements or contracts for installations and services will include separate terms, which must be reviewed and signed prior to work commencing.
• We strive to provide accurate and up-to-date information on our website, but we do not guarantee that all content is free of errors or omissions.
2. How We Use Your Information
We use your information for the following purposes:
• To provide and improve our services
• To respond to your inquiries and requests
• To send important service-related updates and communications
• To comply with legal obligations and regulatory requirements
• To improve our website and customer experience
3. Communication & Opt-Out Policy
Payment for services is due as agreed upon in the service contract.
Late payments may be subject to fees as outlined in your agreement.
Refunds will be issued only as per the terms of the specific contract signed for services provided.
5. Third-Party Sharing & Compliance
Purpose of Text Messages:
• SMS messages will primarily be used for appointment confirmations, reminders, and important updates.
• Marketing messages will be minimal, if used at all.
• Upon opting in, you will receive a confirmation message stating:
"Thank you for opting in to receive text messages from Tono Energy! Reply 'STOP' to unsubscribe."
Opting Out:
•You can cancel SMS services at any time by texting "STOP" to our shortcode.
•Upon sending "STOP," you will receive a confirmation of your unsubscribe status. After this, you will no longer receive SMS messages from us.
To rejoin, you must opt-in again, and we will resume sending messages as before.
Support & Assistance:
•If you experience issues, reply with "HELP" for more assistance or contact us at [email protected].
Carrier & Message Costs:
• Carriers are not liable for delayed or undelivered messages
• Message and data rates may apply depending on your carrier plan. Message frequency varies.
Privacy Compliance:
• Your privacy is important to us. Refer to our Privacy Policy at https://tono-energy.com/privacy-policy for details on how we protect your information.
5. Limitation of Liability
• Tono Energy is not responsible for any damages or losses resulting from the use of our services, except as expressly stated in our signed service agreements.
• We do not guarantee uninterrupted access to our website or communication channels due to potential technical or external issues.
6. Modifications to These Terms
• We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with a revised "Last Updated" date.
• Your continued use of our website and services after changes have been made constitutes your acceptance of the new terms.
7. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Tono Energy
Email: [email protected]
Phone: (385)-283-7904
Business Hours: Monday – Saturday, 9 AM – 7 PM